Frequent questions

Frequently Asked Questions

1. How can I pay for my purchases? We accept payments via PayPal, credit/debit card, bank transfer, Western Union, and Caribe Express.

2. How long does it take for my order to arrive?

Shipments are made within 1 to 3 business days.

• Outside the Dominican Republic: may take 15-30 days to arrive.

• Within the national territory: the estimated time is 7 days or less after shipping.

3. What happens if my artwork arrives damaged?

If the artwork is damaged due to mishandling by the shipping company, please contact us to arrange for return and repair. We will repair and reship it at no additional cost.

4. Do you accept returns?

We do not accept returns, but we are committed to customer satisfaction. If your artwork arrives damaged, please contact us for free repairs. If there are any other issues with your order, we will find a suitable solution.

5. How are artworks shipped outside the Dominican Republic?

The works are shipped rolled in a sturdy, protected tube to ensure their safety during transport.

6. And within the Dominican Republic?

Moderate-sized works are shipped attached to the wooden frame for greater protection during transport.

7. Does the artist offer commissioned artwork and murals?

Yes, he does custom artwork and murals.

8. Who manages the artist Elvin Tolentino's career and this virtual store?

The artist is the owner of Galería de Arte Tolentino , located in Bonao, Dominican Republic. He has a team of professionals responsible for managing sales, packaging, shipping, and everything related to the development of his artistic career, as well as the delivery of his artworks.